Privacy Policy
We at QK Wellness Lab (“we”, “us”, “our”) respect your concerns about privacy.
This Privacy Notice explains how we use any personal data we collect about you and your rights in relation to that information. “Personal data” means any information that identifies you as an individual or is capable of identifying you.
For the purpose of applicable data protection laws, including the General Data Protection Regulation (“GDPR”), the data controller is QK Wellness Lab, a company registered in the United Arab Emirates.
Our contact email address is info@qkwellnesslab.com.
Information Covered by This Privacy Notice
This Privacy Notice covers all personal data collected and used by us.
This includes:
- Name, age, postal address, email address, phone number
- Payment details (including credit/debit card information)
- Preferences, feedback, comments, and questions
- Technical data from devices used to access our website or app
It may also include:
- Health and wellness data such as height, weight, body metrics, workouts, nutrition, mood, and general wellbeing
- Fitness progress data generated through our app
- Images or content voluntarily shared by you
Personal Data We Collect
We collect data when you:
- Purchase services (e.g., coaching programs)
- Create an account or sign up
- Submit forms on our website or app
- Subscribe to marketing communications
- Participate in surveys or feedback
- Contact or communicate with us
- Interact with us via social media
We may also automatically collect:
- IP address, browser type, device info
- Pages visited, time spent, interactions
- Navigation behavior and performance data
App-Specific Data Usage
Within our app, you may choose to:
- Track fitness activities (including location data during sessions)
- Sync health data from Apple Health or Google Fit
- Record workouts, meals, and progress
You can revoke permissions anytime via your device settings.
How We Use Your Information
We use your personal data to:
- Manage your account
- Deliver personalized coaching services
- Create tailored meal and workout plans
- Track and analyze fitness progress
- Improve our services and user experience
- Process payments
- Send updates and relevant communications
- Meet legal and regulatory requirements
Health Data & Consent
To provide personalized coaching, we may process sensitive health data (e.g., injuries, allergies, body composition).
You may withdraw consent at any time. However, doing so may limit our ability to provide our services.
Third Parties
We do not sell your personal data.
We may share data with trusted service providers such as:
- Payment processors (e.g., Stripe)
- Infrastructure and analytics providers
- Legal authorities when required
All third parties are required to handle your data securely and in compliance with applicable laws.
Data Retention
We retain personal data only as long as necessary:
- General account data: up to 36 months
- Health data & images: up to 6 months
- Payment & legal records: up to 60 months
After this, data is deleted or anonymized.
Data Security
We implement strong security measures including:
- Restricted access controls
- Encryption and secure storage
- Organizational safeguards
You are responsible for keeping your login credentials secure.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
To exercise your rights, contact us at:
info@qkwellnesslab.com